GUARANTEE & REFUND POLICY

REFUND POLICY

“Refund Policy and Our Promise to You”

DEPOSITS ARE NON-REFUNDABLE

Global Polygraph Network® is a referral service. The initial deposit you submit with your registration is for the REFERRAL to a qualified member of our Network, NOT for the exam.  However, this Referral Fee will be deducted from the exam fee to calculate the balance which is paid directly to the local examiner/member.  REFERRAL FEES (INITIAL DEPOSITS) ARE NON-REFUNDABLE unless we fail to live up to our Guarantee (see below).  Referral Fees are valid for six months.

CANCELLATION POLICY

Once you have scheduled an exam, your examiner will require AT LEAST one full business day’s notice to cancel or you will be responsible for paying the entire exam fee to the examiner. This includes no shows. Your local examiner may have additional policies in place regarding the cancellation of appointments which the examiner will provide to you.

SECOND DEPOSIT MAY BE REQUIRED AFTER SCHEDULING

Once an appointment has been scheduled, your local examiner will, in most cases, require a Reservation Fee to hold that appointment for you. This Reservation Fee will also be deducted from the balance due.  Your local examiner will provide you with terms and conditions for the final payment.  These payment terms will vary by examiner.

WE WILL DECLINE ILLEGAL EXAMS AND EXAMS TAKEN UNDER DURESS

Some types of exams are illegal in some areas.  It is your responsibility to insure that it is legal to request the exam in the jurisdiction where the exam is to be administered.  Also, we will not administer exams on a person who has been threatened or forced to take (or pass)  the exam.  A deposit submitted for an illegal polygraph purpose, or one in which the examinee has been threatened to take (or pass) the exam, will not be refunded. Contact us before scheduling if you are unsure about the legality of exams in your area.

LATE ARRIVAL PENALTIES

You will incur late fees if you do not arrive at your appointment on time. After 30 minutes you are considered a no show unless you have made arrangements for your examiner to wait for you.

TEST RESULTS MAY NOT BE WHAT YOU EXPECT

Polygraph is a science of probability.  Your examiner will provide you with the best exam possible, but results are based on physiological responses that translate to probabilities, and as such we can not guarantee that you will achieve the result you expected or desired.  In fact, the customer has a great deal of control over the accuracy of the exam requested.  See Question Rules for more details.

REFERRAL FEES ARE IN U.S. DOLLARS

For testing locations that are priced in a currency type other than U.S. Dollars, the Referral Fee is converted to the local currency type (at current exchange rates) to calculate the balance that is payable to the local examiner.

OUR PROMISE TO YOU

If you become a client of Global Polygraph Network ®, we guarantee to refer you to one of our qualified members in the geographic area you select, and you will be offered an appointment within 30 days of registration unless otherwise noted on the examiner’s information page.  Your examiner will be fully trained, screened and certified.  Your examiner will use only APA Validated testing techniques.  The total price you pay will be the price published on our website for weekday exams during business hours, not including sales tax (which must be collected at some testing locations).
 
By registering for an exam with Global Polygraph Network ®, you acknowledge that you have read the above policy and understand that your Referral Fee is NON-REFUNDABLE.  You further acknowledge that you have read Global Polygraph Network ®’s refund and cancellation policy, and agree to abide by this policy.

GLOBAL POLYGRAPH NETWORK®

Established in 1987, Global Polygraph Network® is the world’s largest and most trusted polygraph (lie detector) company with services available at hundreds of locations by highly-trained experts worldwide. Avoid “discount” polygraph frauds and “over the phone” testing scams. We only provide real polygraphs by real examiners. Trust our A+ BBB rating, up-front pricing, and written guarantee.